Privacy Policy

Last Updated:
May 24th 2018

Who we are

Lovatech is a business based in Dublin, Ireland, it is register under the Company Registration Office Certification Number: 618110. Dublin, Ireland.
Our website address is: https://lovatech.net and you can contact us at info (at) lovatech.net. Also via post mail to 6-9 Trinity Street, Dublin 2, Ireland.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Contact forms

For current or potential customers, we do provide the possibility to contact us via several forms that collect information related to your request for proposal o simply to contact you. This information allow us to provide you with customer support or to provide you a quotation responding to your requests. This information is stored in our European servers and is not shared with any third party.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site (client area), we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article or post (support area), an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

For more detailed information and for instruction on how to control this, please see our cookies page.

Embedded content from other websites

This site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

This site uses the internet standard Google Analytics tool, for more information on this third party provider, please the Google Privacy Policy and for more useful information on the options you have to stop this cookies please this refer to this page.

Who we share your data with

By default we do not share any personal data with others.
We do work however with industry standard third party services providers / partners to ensure the best user / client experience.
These are listed below:

Google Analytics
We use Google Analytics as the standard website analytics tool, we use it to have statistics on the website visits, potential customers and advertising. Please the Google Privacy Policy and for more useful information on the options you have to stop this cookies please this refer to this page.

Paypal (payment gateway)
We use paypal to receive payments from our customers. For more information on their privacy policy, see this page.

Stripe (payment gateway)
We use Stripe as the main tool to collect payments using debit / credit card. For more information on their privacy policy, see this page.
We do not store any credit card details on our website / servers.

 

How long we retain your data

If you leave a comment (ie: support request), the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (ie: active customers), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username).

Contact forms or customers entries are also retained indefinitely, but could be deleted on request.

Orders from customer are stored for 5 years, and can be also accessed and deleted or anonimaized by request.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Request User Data / Export / Erase

Users and customers can request the user data data stored in the WordPress database (comments, WooCommerce orders etc.). Data found is sent to the  email address and allows you to put in an additional request to have the data anonymised.
To do this please fill in the form below:

If you have any other specific request, contact us directly at info ( at ) lovatech.net

Where we send your data

We keep your data stored within the European Union and we do not send data to other countries.

Your contact information

You can contact us at info (at) lovatech.net.
Also via post mail to 6-9 Trinity Street, Dublin 2, Ireland.

How we protect your data

We always use the latest technology available to protect your data and our servers, as we take this seriously.
We use encryption on our websites to provided the best security available. We also have a two factor authentication procedure on our website and servers, ensuring the best security along with other personal measures.

What data breach procedures we have in place

We work constantly to improve security and protect data breaches, we have tools and procedures in place that monitor and report any anomalies and also perform regular checks on our website / server.

What third parties we receive data from

We do not receive data from any third party.

If you have any doubts or comments, please contact us.